What does excellence mean in practice within the insurance and automotive industries? Excellence is rarely about one individual act. Instead, it is the cumulative effect of countless small actions, decisions, and commitments across the supply chain. When every link in that chain is focused on quality, consistency, and improvement, the result is something greater than the sum of its…
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Recent consumer research reveals a striking problem in the UK motor insurance market: misconceptions around windscreen damage are influencing driver behaviour and costing both customers and insurers money. In a survey of 500 UK drivers conducted by Autoglass® in July 2025, a significant proportion admitted to believing myths about windscreen repair and replacement, leading to…
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With the rise of ADAS, digital-first customer behaviours, and changing regulation, the vehicle glass repair, replacement, and recalibration (VGRRR) landscape is shifting rapidly. At Autoglass® Live 2025, key partners from across the insurance and fleet, lease, trade and rental sectors came together to explore what these changes mean for claims processes, and how insurers can…
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Through our partnership with Sheffield United Women, we’re driving change beyond our business. In a special bitesize podcast, female trailblazers share their experiences in male-dominated industries—proving that skill and passion, not gender, define success. You can listen here. We’re also thrilled to partner with industry leaders Jade Price (Automotive Capture & MOT Tester for Audi)…
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At Autoglass®, safety is the key differentiator when it comes to windscreen recalibration. When calibrations are done with poor lighting, uneven floors, or makeshift props, this might lead to a recalibration that does not meet the critical safety standards needed to ensure Advanced Driver Assistance Systems (ADAS) function correctly. After all, misaligned cameras can lead…
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A supply chain built for resilience, efficiency, and sustainability. At Autoglass® and Laddaw®, our supply chain is the backbone of our service. With cutting-edge warehouse operations and an unrivalled stock network, we ensure industry-leading availability, fast deliveries, and a firm commitment to sustainability. By investing in a resilient and responsible supply chain, we provide our…
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We believe that small actions can make a big difference. Through our partnership with Safpro, every pair of safety gloves we purchase earns Corporate Social Responsibility (CSR) credits – credits that we’ve used to donate essential clothing to those in need. Our first donation, made in collaboration with Sheffield United Women’s FC, has gone to…
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We’re kicking off the year with a fantastic achievement – our average NPS score for January was an impressive 84.2! An NPS above 50 is considered excellent, and anything over 80 is categorised as world-class – so this result really is testament to the outstanding customer service we deliver every day. A huge thank you…
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