Built on relationships
WHY PARTNER WITH US?
We structure our business to guarantee quality. First time, every time. We offer unrivalled operational scale with a service delivered by expertly trained technicians, whilst meeting a mutual duty of care with our partners through safe and sustainable ethics and practices.
Unrivalled operational scale
Safe and sustainable processes
Efficient customer journey
DELIVERING A SUCCESSFUL PARTNERSHIP. TOGETHER.
We want you to be completely satisfied with the service you receive from Autoglass®. That’s why we work closely with you to form a true business partnership. You’ll have access to a dedicated business manager who’ll help you do business with us in the way that suits you best. Including:
- Access to all MI data
- Regular review meetings
- Training days on topics like ADAS
- Joint marketing opportunities
- Collaboration on content and research
- Providing expert speakers for your events
AN EFFICIENT CUSTOMER JOURNEY
We keep you and your customers informed at every stage of every job. Customers can manage their appointments
through a variety of digital touchpoints.
- VR and online booking and payment options
- Co-branded booking funnels to enable appointment booking direct from the insurer website
- Webchat and text chat functionality
- Easy self-management of appointments via the customer portal
- Text and email customer journey updates
- Real time tracking
Got a query?
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REPAIR FIRST PHILOSOPHY.
If we can do so safely, we always repair a windscreen rather than replace. This strategy not only reduces our environmental impact, but also saves you money, by reducing vehicle downtime. We’ve calculated that repairing a windscreen rather than replacing it, saves 64g/km CO2 per job.
INDEPENDENT AUDITING.
The IMI audit us twice a year to certify that our technicians meet the necessary standards for best practice in the auto glazing sector, including ADAS recalibration. This ensures technical training remains in line with ever-evolving technology, which is of growing importance given the extensive use of ADAS in the UK.